Terms & Conditions
All orders placed through our website are subject to availability. We strive to maintain accurate inventory levels for our spatulas, ladles, and slotted spoons, but occasionally, products may be out of stock due to high demand or unforeseen supply chain issues. If a product you ordered is unavailable, we will notify you promptly and offer you the option to either cancel your order for a full refund or substitute the product with a similar item of equal or greater value (with your explicit consent). We reserve the right to refuse or cancel any order at our discretion, including but not limited to orders with incorrect pricing, fraudulent activity, or violations of these Terms.
Pricing for our kitchen utensils is displayed in the applicable currency on our website and is subject to change without prior notice. All prices exclude applicable taxes, duties, and shipping costs, which are calculated at checkout and added to your order total. We make every effort to ensure pricing accuracy, but if an error in pricing is identified after you place an order, we will contact you to confirm whether you wish to proceed with the corrected price or cancel your order for a full refund. No orders will be processed at an incorrect price without your confirmation.
Payment for all orders must be made in full at the time of checkout using one of our accepted payment methods. We take reasonable measures to ensure secure payment processing, but we are not liable for any unauthorized transactions or errors resulting from your payment method, third-party payment processors, or circumstances beyond our control. By providing your payment information, you confirm that you are authorized to use the payment method and that all details provided are accurate.
We stand behind the quality of our spatulas, ladles, and slotted spoons and strive to ensure every product you receive meets our high standards. If you receive a product that is damaged, defective, or not as described, you may be eligible for a return, exchange, or refund, provided you notify us within a reasonable period of delivery and provide proof of purchase and the issue with the product. Returns of unused, undamaged products may also be accepted within a specified timeframe, subject to a restocking fee (if applicable) and return shipping costs borne by you.
You agree to use our website and purchase our products only for legitimate personal or household use. You may not resell, distribute, or use our products for commercial purposes without our prior written consent. Additionally, you agree not to engage in any activity that could damage, disrupt, or impair our website, including unauthorized access, data mining, or the use of malicious software.
We reserve the right to modify, update, or revise these Terms at any time. Any changes will be posted on our website, and the revised Terms will take effect immediately upon posting. Your continued use of our website or placement of orders after the revised Terms are posted constitutes your acceptance of the changes. We encourage you to review these Terms periodically to stay informed of any updates.
We shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of our website, purchase of our products, or any delay or failure in delivery, except where such liability is required by applicable law. Our total liability to you for any claim related to your order or our products shall not exceed the total amount you paid for the relevant order.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which we operate, without regard to its conflict of law principles. Any disputes arising from these Terms or your relationship with us shall be resolved through good-faith negotiation, and if no resolution is reached, through the appropriate legal channels in the applicable jurisdiction.