FAQ
What materials are your spatulas, ladles, and slotted spoons made of? All our kitchen utensils are crafted from high-quality, food-safe materials designed for durability and everyday use. Our spatulas feature heat-resistant silicone or nylon heads (safe for non-stick pans) paired with sturdy, comfortable handles made of wood, stainless steel, or BPA-free plastic. Ladles and slotted spoons are typically made of rust-resistant stainless steel or heavy-duty nylon, ensuring they stand up to frequent use and high temperatures without warping or scratching cookware.
Are your utensils safe for non-stick cookware? Yes! We specifically design our spatulas, ladles, and slotted spoons to be safe for all types of cookware, including non-stick pans, ceramic, and glass. Our silicone and nylon utensil heads are soft yet durable, preventing scratches on delicate surfaces while still being strong enough to handle mixing, stirring, and serving.
How do I clean and care for my utensils? Most of our utensils are dishwasher safe for convenient cleaning—simply place them in the dishwasher’s utensil basket after use. For wooden-handled utensils, we recommend hand washing with mild soap and warm water, then drying thoroughly to preserve the wood. Avoid soaking any utensil for extended periods, and keep silicone or nylon heads away from open flames or extremely high heat to prevent damage.
Ordering & Payment
How do I place an order? Placing an order is simple: browse our collection of spatulas, ladles, and slotted spoons, add your desired items to your cart, and proceed to checkout. At checkout, you will be prompted to enter your shipping and payment information, review your order details, and confirm your purchase. Once confirmed, you will receive an order confirmation with details about your purchase.
What payment methods do you accept? We accept all major credit and debit cards, as well as secure digital payment methods. All payment transactions are encrypted and processed securely to protect your personal and financial information. We do not store your payment details on our servers.
Can I change or cancel my order after it’s been placed? We process orders quickly to ensure prompt delivery, so changes or cancellations are only possible if requested within 1 hour of placing your order. If you need to modify or cancel your order, please reach out as soon as possible—we will do our best to accommodate your request, but we cannot guarantee changes once processing has begun.
Shipping & Delivery
How long will it take to receive my order? Order processing takes 1-2 business days, and standard shipping typically delivers within 3-7 business days from the date of dispatch. Expedited shipping options are available for faster delivery (1-3 business days) at checkout. Delivery times may vary based on your location and peak shopping periods.
Do you ship internationally? Yes, we ship to most countries worldwide. International shipping times vary by location, typically taking 7-14 business days. Please note that international orders may be subject to customs duties, taxes, or fees imposed by your country’s customs authorities—these charges are your responsibility and are not included in your order total.
Returns & Refunds
What is your return policy? We accept returns of unused, undamaged products within 30 days of delivery for a full refund (excluding shipping costs). For damaged, defective, or incorrect items, we offer free returns and will provide a full refund or replacement. To initiate a return, please follow the instructions provided in your order confirmation or on our website.
How long will it take to receive my refund? Once we receive and inspect your returned item, we will process your refund within 3-5 business days. Refunds will be credited to your original payment method, and processing times may vary depending on your bank or payment provider (typically 3-7 business days).