Shipping Policy

Thank you for choosing our kitchen utensils—we understand that receiving your new spatulas, ladles, and slotted spoons promptly is an important part of your shopping experience. Our shipping policy is designed to be transparent, reliable, and straightforward, ensuring you know exactly what to expect from the moment you place your order until your new kitchen tools arrive at your door.
We process and dispatch orders Monday through Friday, excluding major holidays. All orders are reviewed and processed within 1-2 business days of placement. Please note that orders placed after 2:00 PM (local time) on a business day will be processed the following business day. During peak shopping periods, such as holiday seasons or promotional events, processing times may be extended by 1 additional business day—we appreciate your patience and understanding as we work to fulfill every order with care.
We offer several shipping options to accommodate your needs, with delivery times varying based on your location and the service you select. Standard shipping typically takes 3-7 business days from the date of dispatch, while expedited shipping options are available for those who need their utensils sooner, with delivery times of 1-3 business days. Please keep in mind that these delivery estimates are provided by our shipping carriers and are not guaranteed—unforeseen delays, such as weather conditions, carrier disruptions, or customs hold-ups (for international orders), may occasionally occur.
Shipping costs are calculated at checkout based on your shipping address, the weight and size of your order, and the shipping method you choose. We occasionally offer free standard shipping promotions for orders that meet a minimum purchase threshold—please check our website for current offers and details. All shipping costs are displayed clearly at checkout before you complete your purchase, so there are no hidden fees or surprises.
We ship to most locations worldwide, with the exception of a small number of countries due to shipping restrictions or logistical challenges. For international orders, please note that you may be responsible for additional customs duties, taxes, or fees imposed by your country’s customs authorities. These charges are not included in your order total or shipping cost, and we have no control over them—we recommend checking with your local customs office for more information on potential charges before placing your order.
Once your order has been dispatched, we will send you a confirmation email with a tracking number (if available for your selected shipping method). You can use this tracking number to monitor the progress of your shipment directly through our website or the shipping carrier’s website. Please allow 24-48 hours for tracking information to update after your order has been dispatched, as it may take some time for the carrier to scan and process the package.
If you have not received your order within the estimated delivery time frame, please first check your tracking information for updates. If there are no updates or if your order appears to be delayed beyond the expected time, please contact us for assistance—we will work with our shipping carriers to investigate the status of your shipment and resolve any issues as quickly as possible.
We take great care in packaging your spatulas, ladles, and slotted spoons to ensure they arrive in perfect condition. Each utensil is carefully wrapped and packed in sturdy packaging designed to protect against damage during transit. However, if your order arrives damaged, broken, or defective, please contact us within 48 hours of delivery, and we will guide you through our return and replacement process to ensure you receive a replacement or refund promptly.
At our core, we are committed to providing you with a seamless shopping experience, from browsing our collection to receiving your order. If you have any questions or concerns about our shipping policy, your order status, or anything else related to shipping, please don’t hesitate to reach out—we’re here to help make sure your new kitchen tools reach you safely and on time.